When my 10-year-old LG washing machine stopped working, I was faced with a tough choice: buy a new one or repair the old one. With the rising cost of household appliances, I decided to explore the option of repairs. This led me to the Fouani Service Center Ibadan, and here’s a detailed account of my experience.

I narrated my experience shopping for washing machines and what led me back to Fouani Service Centre here.

Identifying the Problem

It all started when the washing part of my machine began malfunctioning. While the spinner was fine, the washing section made strange noises and refused to function properly. I initially visited the market to check the cost of new machines but was shocked by the steep prices.

Fortunately, a trustworthy shop owner recommended the Fouani Service Center Ibadan, assuring me they use original parts for LG appliances. This advice set me on my journey to fix the machine.

Getting to the Right Location

My first stop was the Fouani showroom at Challenge, located beside Tantalizers. However, I quickly discovered that this location doesn’t handle repairs. The staff redirected me to the Fouani Service Center in Dugbe, which handles out-of-warranty repairs for LG products.

At Dugbe, I learned that Fouani only offers home service for larger automatic machines. Since my machine was smaller, I had to transport it to the service center myself.

The Repair Process

• Machine Registration
  Upon arrival at the Dugbe Fouani Service Center Ibadan, my machine was inspected briefly. To proceed, I was required to:

• Pay ₦1000 for machine registration.
• Deposit ₦4000 for diagnostics, exclusive of repair costs. Payment was made at the Care & Delight office upstairs, and I received an acknowledgment.

• Diagnosis and Cost Estimation
  After about an hour, the technicians identified the faulty parts. I was given a detailed cost breakdown on paper, including labor charges. To ensure transparency, I received a confirmation call from Fouani’s Lagos headquarters to approve the repair. One of the parts was quite expensive, and after discussion, I opted not to replace it. The repair estimate was revised accordingly, and I received a printed receipt listing all costs.

• Parts Availability and Updates
  Communication was seamless, thanks to Fouani’s WhatsApp line. I was informed that one of the required parts was out of stock and had to be ordered, causing a slight delay. I appreciated the proactive updates, which kept me informed every step of the way.

Payment Options and Follow-Up

Fouani offered flexibility in payment methods. I could either:

• Pay cash at the Dugbe Fouani Store Ibadan, or
• Transfer funds to the company account.

I chose the latter and confirmed payment via WhatsApp. Throughout the process, I continued to communicate with the service team for updates on the repair timeline.

Note also that you have the chance to delay payment till after the process is complete. It means you may pay at the point of pick up after the repairs.

Why Choose Fouani Service Center Ibadan?

• Original Parts: Fouani uses genuine LG parts, ensuring the longevity of repairs.
• Transparent Process: Every step, from diagnosis to payment, is documented and confirmed with customers.
• Accessible Support: Their WhatsApp and phone support provide quick responses and clarifications.
• Centralized Service: Repairs are coordinated from Lagos HQ, adding a layer of professionalism.

Verdict on Fouani Service Center

The Fouani Service Center in Dugbe, Ibadan, proved to be a reliable choice for repairing my LG washing machine. Their transparent processes, flexible payment options, and commitment to using original parts make them a top destination for LG and HiSense appliance repairs in Ibadan.

If you’re in a similar situation, I recommend starting with the Fouani showroom nearest to you—whether at Challenge or Dugbe. They’ll guide you to the right service option for your appliance.

Phone Number: 08162676693, 081649947185

Lagos HQ: +23418884444

Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM.