1. Define Official Confidentiality.

Answer:
The duty of officers to keep government information secret.

2. State three reasons why record keeping is important in public service.

Answer:

• Provides evidence of actions
• Aids decision-making
• Ensures accountability

3. Mention three types of official records.

Answer:

• Personnel files
• Correspondence
• Financial records

4. What is an official memo?

Answer:
A brief, written internal communication between departments or officers.

5. State the key features of a standard official letter.

Answer:

• Reference number
• Address
• Subject line
• Body of letter
• Signature/closing

6. Explain the term minutes of meeting.

Answer:
A written record of discussions, decisions, and resolutions of a meeting.

7. List three communication channels within the public service.

Answer:

• Memos
• Circulars
• Emails

8. Mention two qualities of an effective administrator.

Answer:

• Integrity
• Organisational ability

9. Explain the importance of training and retraining in public service.

Answer:
Improves staff skills, productivity, and efficiency in service delivery.

10. Identify three workplace behaviours that promote organisational efficiency.

Answer:

• Punctuality
• Teamwork
• Professional conduct